Head of Sales Engineering Job Description

What is the role of a Head of Sales Engineering?

The Head of Sales Engineering plays a critical role in bridging the technical aspects of a product or service with the sales process. They lead a team of sales engineers responsible for understanding and articulating the technical requirements of potential customers, providing demonstrations and presentations, and ensuring that proposed solutions meet the needs of clients. Additionally, they collaborate closely with sales, product development, and customer success teams to align technical capabilities with business objectives and drive successful outcomes for customers.

Responsibilities of a Head of Sales Engineering

Lead and manage a team of sales engineers, providing guidance, coaching, and support to ensure the delivery of exceptional technical sales support and solutions.
Collaborate closely with the sales team to understand customer requirements, develop tailored solutions, and address technical questions or concerns throughout the sales process.
Act as a technical advisor and subject matter expert, providing insights and recommendations to customers and internal stakeholders on product capabilities, integrations, and implementation best practices.
Conduct product demonstrations, presentations, and proof-of-concepts to showcase the value proposition of our products or services and address customer needs.
Partner with product development and engineering teams to provide feedback on customer requirements, market trends, and competitive insights to inform product roadmap and development priorities.
Develop and maintain technical documentation, sales collateral, and training materials to enable the sales team and ensure consistent messaging and alignment with product offerings.
Stay informed about industry trends, emerging technologies, and competitive landscape to continuously enhance technical expertise and knowledge.
Collaborate with customer success and support teams to ensure a seamless transition from sales to implementation and post-sales support, driving customer satisfaction and retention.

Head of Sales Engineering Requirements

Bachelor's degree in Engineering, Computer Science, or related field; advanced degree preferred.
Proven track record of success in sales engineering or technical sales roles, with a minimum of [insert number] years of experience.
Strong leadership skills with the ability to inspire, motivate, and empower teams to achieve and exceed targets.
Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences.
Deep technical expertise and understanding of relevant technologies, platforms, and architectures.
Experience working with CRM software and other sales tools to track customer interactions, manage pipelines, and analyze performance metrics.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Willingness to travel as needed to meet with customers, attend industry events, and support sales activities.